Easy Returns and Refunds for Your Shoes

At Neuraxx, we want you to love your shoes. If something isn’t right, we’re here to help. Please read our simple return and refund policy below.

Can I Exchange My Shoes?

We don’t offer exchanges. Please check your size, style, and shipping address carefully before you buy. Make sure everything is correct before placing your order.

Can I Cancel My Order?

Yes, but only within 6 hours of placing your order.

  • Cancellation fee: 10% of your total order
  • How to cancel: Email us at [email protected]
  • Important: After 6 hours, your order may already be getting ready to ship

When Can I Return My Shoes?

You have 30 days from when your shoes arrive to return them.

After 30 days, we can’t accept returns or give refunds.

What Can I Return?

Full Refund Cases

We’ll give you a full refund if:

You changed your mind:

  • Wrong size ordered
  • Don’t like the style
  • Shoes don’t fit
  • No longer want the item

Something is wrong with your shoes:

  • Damaged when they arrived
  • Broken or cracked
  • Wrong design (different from what you ordered)
  • Wrong size sent
  • Different material than shown
  • Wrong shoes sent
  • Not like the pictures or description

Rules for Returning Shoes

Your shoes must be:

  • Unworn – never walked in outside
  • Unwashed – in original condition
  • Unmodified – no changes made
  • With original tags – don’t remove labels
  • In original box – with all packaging

We can’t accept returns if:

  • Shoes have been worn outside
  • Shoes are dirty or washed
  • Tags are missing
  • You made changes to the shoes
  • Small loose threads (these are normal and can be trimmed)

How to Return Your Shoes

Step 1: Email Us First

  • Email: [email protected]
  • Don’t send shoes back without emailing us first
  • We won’t refund unauthorized returns

Step 2: What to Include in Your Email

  1. Your order number
  2. Reason for return
  3. Clear photos of the shoes
  4. Your shipping receipt

Step 3: Wait for Our Reply

  • We’ll email you back in 2-3 business days
  • We’ll give you return instructions
  • We’ll tell you where to send the shoes

Step 4: Ship Your Return

  • Pack shoes carefully in original box
  • Use a shipping service with tracking
  • Keep your tracking number
  • Email us the tracking number

Return Shipping Costs

You pay for return shipping. We don’t include shipping costs in your refund.

Important: We’re not responsible if your return package gets lost. Always use tracking and keep your receipt.

When Will I Get My Refund?

Processing Time

  • 2 business days after we receive your shoes
  • We’ll email you when we send your refund

Bank Processing Time

  • 10-15 business days to appear in your account
  • Time depends on your bank or credit card company

If You Don’t See Your Refund

  1. Check your bank account
  2. Call your credit card company
  3. If still missing, email us at [email protected]

Important Things to Remember

  • 30-day limit: Return shoes within 30 days of delivery
  • Email us first: Always contact us before returning
  • Keep tracking: Use tracked shipping for returns
  • Original condition: Shoes must be unworn and clean
  • No unauthorized returns: We won’t refund shoes sent without permission

Need Help?

Have questions about returns or refunds? We’re here to help!

Email: [email protected]
Response time: 2-3 business days

Summary

At Neuraxx, we make returns simple:

  1. Email us within 30 days
  2. Send unworn shoes back with tracking
  3. Get your refund in 2-3 weeks

We want you to be happy with your Neuraxx shoes. If you’re not satisfied, we’ll make it right.

This policy helps ensure quality and fairness for all Neuraxx customers. Thank you for choosing Neuraxx for your footwear needs.