Shipping Policy
We want you to get your Neuraxx™ sneakers quickly and safely. Here’s how our shipping works.
Processing Time
- Orders before 3:00 PM EST ship same day
- Later orders ship next business day
- Normal processing: 1-2 business days
- Business days are Monday-Friday
Delivery Time
- Shipping takes 5-7 business days
- Total wait: 6-9 business days from order to delivery
Shipping Cost
FREE SHIPPING for all US orders!
Order Cutoff
Want same-day shipping? Order before 3:00 PM Eastern Time.
Where We Ship
- Currently shipping in USA only
- International shipping coming soon!
Address Details
Please check your shipping address carefully. Wrong addresses can delay delivery and aren’t covered by our free shipping policy.
Returns & Exchanges
- 30-day return window
- Shoes must be unworn
- Keep original packaging
- Email support@neuraxx.com to start return
- We refund to your original payment method
Note: We cover return shipping for defects. You cover shipping for preference returns.
Need Help?
Questions about your order? Email us at support@neuraxx.com
Neuraxx™
MASON CROSS LLC
5281 QUESTA DR ABILENE, TX 79605
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
